This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.

This notice is layered. So, if you wish, you can easily select the reason we process your personal information and see what we do with it.

 The first part of the notice is information we need to tell everybody

Who we are and how to contact us

Alexander Agricola is the controller for the personal information we process, unless otherwise stated.
There are many ways you can contact us, including by phone, email and post.

Our postal address:
Black Raven Armoury Ltd.
15 Warwick Road
Stratford Upon Avon
Warwickshire
CV37 6YW
Our offices are open 9am to 6pm UK time

All of the personal information we process is provided to us directly by you, for one of the following reasons:

  • You have made an enquiry with us.

    You have asked us for additional information,  for a quote on a custom order, or you have submitted a GDPR request. We only take & store your name & email address, this is stored in our email system for 1 year

  • You have placed an order with us.

    When you place an order with us we take your name, address & phone number as well as your email, you may optionally give us a separate delivery address if you are not able to be home for the delivery, this information will be given to our couriers when your items are ready to ship, all order information is stored for 6 years after the financial year they are placed in.

  • You have made a complaint against us

    When you make a complaint against us. We only take & store your name & email address, this is stored in our system for up to 3 years after the complaint is resolved

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

    • Your right of access

      You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.

    • Your right to rectification

      You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

  •  

      • Your right to object to processing

        You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here. 

     

    • Your right to data portability

      This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

      You are not required to pay any charge for exercising your rights. We have one month to respond to you.

We will never share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us, for our webhost and our couriers. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

We also use data controllers who are third parties who provide elements of services for us. Currently these include Paypal & Stripe

Who we are

Our website address is: https://www.blackravenarmoury.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

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